Returns & Exchanges

 

Returns & Exchanges

Do you accept returns?

Due to the nature of fragrance and personal care products, we are unable to accept returns for change of mind.

My item arrived damaged, faulty, or incorrect

We’re so sorry to hear this. Please email contact@lussocollective.com.au within 5 days of delivery, including your order number and photographs of the item and packaging, so we can review this for you and assist as quickly as possible.

How do I return an approved item?

If your return has been approved by our Customer Service Team, we’ll provide you with instructions on how and where to send your item.

Items must be returned in their original condition. Please ensure your parcel is securely packaged and include your completed Returns Form and Delivery Note.

When will my refund or exchange be processed?

Once your return has been received, refunds and exchanges will be processed within 2–3 business days. If an exchange is arranged, your replacement will be sent via standard shipping.